The FAQ
You will find in this Frequently Asked Questions the answer to all your questions about your next stopover at Château la Comtesse de Loire.
If you have not found the answer to your question, we can be reached by email, by telephone or via the contact form.
Reservations and Rates
What are the room rates?
- Character room: from €114 to €210 including tax per night
- Romantic room: from €139 to €235 including tax per night
- Junior suite: from €204 to €300 including tax per night
- Prestige and contemporary suites: from €249 to €343 including tax per night
Are there any special offers or promotions?
Yes, we regularly offer offers and promotions. Please check our website and booking engine regularly.
Do you offer rates for children?
- Yes, breakfast is €10 for children under 12.
- An extra bed is available for children from 3 to 18 years old at a rate of €50/stay.
- We can put a baby bed in your room free of charge on request.
What are the arrival and departure times (check-in and check-out)?
- Keys are handed over at reception from 3pm. You can still drop off your luggage before this time.
- Check-out must be done before 11am on the day of departure. You can use the common areas until 2pm at no extra charge.
- A late check-out of the room is possible on request at the cost of an additional €10 per hour started from 11am. However, full payment for the stay must be made before 11am on the day of departure at reception.
Are guests from outside the hotel allowed?
Yes, guests from outside the hotel may be admitted subject to our capacity and with a supplement of €25 for access to the hotel swimming pool, towel included. We invite you to inquire at reception.
How can I book a room?
You can book directly on our website or contact our reception on +33 (0)2 41 40 41 65 or by email at contact@chateaulacomtesse.com
Is it possible to modify or cancel a reservation?
Yes, depending on your choice when booking, it may be possible to modify or cancel a reservation. Please consult your booking confirmation for more details or contact reception. The general cancellation policy is as follows:
a) In case of cancellation or modification 8 days or more before the arrival date, no fees will be charged (except bank charges which are not refunded and are the responsibility of the customer)
b) In case of cancellation 7 to 3 days before the arrival date, the owner requires 50% of the amount of the stay (plus bank charges which are not refunded and are the responsibility of the customer)
c) In case of cancellation 2 days or less before the arrival date or no-show, the owner requires 100% of the amount of the stay.
d) In case of a shortened stay, the price corresponding to the cost of the accommodation remains with the owner.
What are the price and service times for breakfast?
We offer a continental buffet breakfast served daily between 8am and 10am at a price of €20/adult and €10/child.
How much is the tourist tax?
The tourist tax is applied in addition to the price of the room for an amount of €1.84/night/pers.
Services et installations
What are the reception hours?
The reception is open every day from 9 a.m. to 9 p.m. In the event of an emergency, a team is available 24 hours a day.
Do you have a catering service in the hotel?
Yes, we offer a range of savory and sweet snacks served at the bar, at the swimming pool or in your room on request.
Do you offer room service?
Yes, room service is available until 9 p.m.
Do you have a swimming pool?
Yes, our heated outdoor swimming pool is accessible every day from 9 a.m. to 9 p.m. from May to September.
Is the spa accessible to all guests?
Yes, the spa is accessible all year round to hotel guests and also to external customers, by reservation from 10 a.m. to 10:30 p.m. The spa is privatized for the entire duration of the reservation. A selection of treatments is available from 10 a.m. to 7 p.m.
Is there a lounge bar?
Yes, the Château bar is open every day until 9 p.m. You can order drinks and sweet and savory snacks from reception for bar, pool or room service.
Do you offer laundry services?
Yes, we offer a laundry service. Please contact reception for further details.
Do you offer transportation services?
No, but we can book a taxi for you to reach Château La Comtesse or go on an excursion from the hotel. Please note, the tourist influx between June and September requires you to anticipate their reservation well, please notify us sufficiently in advance of your travel needs.
Equipment and comfort
Are the rooms air-conditioned?
Yes, each room is equipped with a mobile air conditioner (except Character Room). Please note that this system is more audible than modern installations due to the historical classification of our establishment.
Do you offer specific equipment on request?
Yes, we provide sewing kits, bathing caps, razors, shaving foam, feminine hygiene products, toothbrushes, toothpaste and cotton swabs on request.
Is there Wi-Fi access?
Yes, free high-speed Wi-Fi is available throughout the hotel.
Is there cable access?
Yes, we provide all our guests with free access to Canal+ on demand, in all rooms.
Do you have parking?
Yes, free and secure parking is available to hotel guests in the Château courtyard.
Are pets allowed?
No, pets are not accepted in the establishment.
Experiences and activities
What activities do you offer in Saumur?
We recommend castle tours, wine tastings, hot air balloon rides, and local events. Visit our blog for more information and benefit from daily advice from our receptionists.
Do you offer tours and wine tastings?
Yes, we offer free invitations for tasting visits to our wine merchant partners.
Miscellaneous
What is the policy for consuming food and drinks in common areas?
Consumption of personal food and drinks is not permitted in common areas to preserve the privileged atmosphere of the establishment.
Do you offer gift vouchers?
Yes, gift vouchers are available for purchase on our online store or at reception to offer an exceptional break to your loved ones.
Is it possible to privatize the hotel?
For your family or professional privatizations, contact reception for more information and a personalized quote. We study all requests.